Customer Service Assistant (office role) - London

Customer Service Assistant (office role)

Job role:

Ensure excellent customer service and contribute to business success by providing a friendly and efficient onboarding process for our clients. Working from our offices in Richmond, Surrey and from home, this is a full-time, permanent position.

About Compass CE Ltd

Compass provides employee engagement, employment and payroll services to recruitment agencies. Our clients include some of the top performing and most exciting recruiters in the UK. Compass is young and fast growing small business run by a friendly team with substantial experience in the recruitment, technology and payroll sectors.

Duties:

Prioritise and process inbound customer registration requests from emails and phone.
Use MS Office and web applications to record and update customer details.
Liaise with recruitment agency consultants via email
Maintain thorough and accurate customer service records
Learn how to use database systems and technology to deliver great customer care

Skills and Qualifications:

Friendly, patient, able to work in a fast-paced environment, able to work as a team
Attentive to detail, able to work to deadlines, able to prioritise customer registrations
Problem-solver, listening skills.
Accurate record-keeping, high standard of written skills, excellent phone manner.
Previous payroll, or temp recruitment agency experience an advantage.

Training: full training will be provided, as required.

Place of work: Compass has a flexible working location policy in that staff work two or three days in our office and one or two days from home (if desired).

Days: Full-time, Monday to Friday.

Hours: 9am to 5.30pm

Salary: c. £18,000 pa.

Start date: Flexible, but ideally mid- December 2021.

Compass is an equal opportunities employer.

Posted on : last year, #159, 6 views, Edit

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