Customer Service Specialist Required in London - London

Customer Service Specialist Required in London

At TalentWorldGroup, we think globally and strive for excellence. As a pioneering multilingual contact center, we are redefining remote work by building the workplace of the future. We offer flexible, long-term opportunities for professionals passionate about customer support and healthcare communication.

About The Role

We are looking for a Customer Service Specialist (Hebrew speaker) to support clinical trial campaigns by communicating with potential patients and providing accurate, empathetic information.

Key Responsibilities

Support inbound and outbound communication with potential clinical trial participants
Provide clear information and guide patients through screening processes
Document interactions in CRM systems
Maintain high-quality communication and compliance standards

Mandatory Requirements

2–4 years of call center or customer support experience
Fluent-level Hebrew (C2)
High-level English (C1/C2)
Excellent verbal and written communication skills
Experience in healthcare or the medical industry is a plus
Familiarity with CRM and online collaboration tools

Work Schedule

Operating hours: 08:00–17:00 local time
Expected workload: 2–3 hours per day

Training

1–2 hours per day (Eastern Time)
Start date: April 5th (Tentative)

Technical Requirements

Internet: Stable wired broadband connection

Hardware

Processor: Minimum 1.8GHz (64-bit preferred)
RAM: 8GB or more
Storage: Minimum 10GB free
Screen: 1920×1080 resolution preferred
Wired USB headset

Operating System

Windows 11 or later
macOS 14 or later

What We Offer

Hourly rate: €14
100% remote work
Flexible, project-based assignments
Long-term collaboration opportunities
Career development and learning paths
Gamification program (performance-based bonuses and paid holiday hours)
Freelance cooperation agreement

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https://www.linkedin.com/jobs/view/4391132821/?

Posted on : 3 weeks ago, #6303, 3 views

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