Customer Services / Sales Support - London

Customer Services / Sales Support

We’re recruiting for a number of Associate Sales/Supply Service Representative (Associate SSR) to join our Food & Nutrition, Advanced Materials and Intercompany teams. This is a customer services role, which sees our SSRs as the first point of contact for customers/suppliers, responsible for building strong relationships and delivering excellent service both internally and externally. SSRs are vital to the IMCD business, working in all market sectors.

Your responsibilities at IMCD:

Our SSR team fulfils two key functions: supporting the sales side and/or supporting the purchasing side of our business. Typically, an SSR specialises in one of these two functions, but occasionally performs a combination of both.

Sale-side:

First point of contact for customers in relation to order placement
Receiving customer orders mainly by email/phone and placing these in our ERP system
Dealing with queries relating to these orders such as price queries and delivery delays
Developing and maintaining good relationships with customers and colleagues
Developing good communication skills via email and phone with internal and external customers/colleagues
mFollowing Best Practice in relation to IMCD goals and values
Dealing and resolving customer complaints such as damaged or delayed deliveries
Managing workload in an efficient and organized way, keeping the ERP system/colleagues up to date where necessary.
Efficient and supportive team working

Purchasing-side:

Responsible for placing supplier purchase order on our ERP system
Placing purchase orders based on customer/supplier requirements, stock holding and product stock levels
Dealing with queries relating to these orders such as price queries and delivery delays
Maintaining stock levels in accordance with our stock policies
Developing and maintaining good relationships with suppliers and colleagues
Developing good communication skills via email and phone with internal and external suppliers/colleagues
Following Best Practice in relation to IMCD goals and values
Working with our third-party warehouses and hauliers to resolve any purchase order queries such as damages and delays.
Resolving any purchase related complaints and recording these so that we can look for areas of improvement.
Managing workload in an efficient and organized way, keeping the ERP system/ colleagues up to date where necessary.
Efficient and supportive team working

Your profile:

Excellent communication skills – An essential! Not only talking on the phone and building relationships with customers and suppliers of all types, but also putting together professional emails and listening to and understanding client’s orders and colleagues instructions.
Resilient, and able to multi-task and work under pressure – No two days are the same at IMCD. We work at a fast pace, and often encounter tight deadlines. You will have demonstrable experience in working to an excellent standard when under pressure, adapting to complex or challenging situations as they arise.
Solutions-focussed – our SSR Teams work with our internal teams and customer/suppliers to overcome challenges, solve problems, and constantly seek to improve processes. You will be resourceful, able to understand and assess a situation quickly, and calmly identify and implement solutions/ improvements.
A can-do attitude – our values are central to all that we do. You will go a long way if you use your initiative and common sense, and are happy to roll your sleeves up and support the wider team
Being a team player – Supporting colleagues when needed and working as part of a team is essential to your team’s success
Being highly numerate – we work with numbers a lot on the SSR team - be it giving quotes, placing orders, preparing reports or working with spreadsheets. Being able to spot discrepancies, working with percentages and in general be comfortable working with numbers. We will ask you to undertake brief maths/numeracy, attention to detail, and written communication assessments online at first stage of our recruitment process.
IT skills – we will happily train you on JDEdwards & Salesforce (two of our key systems), but we would like you to have a good understanding of Word and Excel and be comfortable producing emails and letters
Administration experience – this would be really useful to have, although not essential
GCSE (or equivalent) Maths and English grade C or higher

Other information:

Nearly 3,000 staff globally, 195 in the UK
Modern office, based in Sutton (near the high street & station)
Hybrid working available, 25 days holiday (pro-rata), plus additional leave for key events like birthday, moving home, or marriage - ask the HR team for more details
Generous pension scheme, life insurance & income protection cover
Regular team- & company social events
Plus a number of other competitive benefits!

About IMCD:

IMCD N.V. is a leading company in sales, marketing and distribution of speciality chemicals and ingredients. With a network of offices and warehouses across EMEA, Asia-Pacific and Americas, IMCD provides its partners with the best tailored solutions for multi-territory distribution management. Headquartered in Rotterdam, IMCD has a turnover of € 2,690 M in 2019 and employs nearly 3,000 professionals in more than 50 countries who provide best in class expertise for major global manufacturers.

Posted on : last year, #534, 2 views, Edit

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