IT Technician - London

IT Technician

An exceptional independent secondary school in South West London is looking for an experienced and motivated IT Technician to join their IT Services Team on a full time, permanent basis. Working hours will be 8.30am - 5.00pm, Monday - Friday.

This IT Technician role exists to work collaboratively with the whole team to ensure a smooth IT performance is in place. The successful candidate will be responsible for providing 1st and 2nd line support to users at the School and assisting the IT Services Team to deliver a quality service.

You will be responsible for:

Providing first- and second-line support to staff and students

Troubleshooting support calls which have been logged on the IT Service Desk.

Responding to user requests and maintaining communication in line with the service-desk guidelines.

Answering the IT Services phone to log and resolve queries raised by staff.

Setting up and decommissioning IT resources following the school's procedures.

Replacing IT peripherals when required.

Carrying out maintenance on hardware.

Updating the asset management system with direction and approval from the IT Service Administrator.

Providing out of hours support for scheduled and emergency scenarios.

Following the departments working practices, standards and ethos.

Identifying IT service improvements and providing feedback on areas for improvement.

Supporting the successful delivery of new projects or developments.

The successful candidate will have:

exceptional knowledge of and experience of IT systems and understand the importance of data security and confidentiality

a degree in computer science or have completed a Level 3 apprenticeship program in an IT related topic

the ability to use own initiative and demonstrate energy, commitment and enthusiasm

the ability to identify and complete work independently, including taking responsibility

All applicants should be Microsoft office literate and have an excellent command of written English and grammar.

Excellent organisational and communication skills

Steeped in history, the school is located on an expansive green space in South West London. The school offers state-of-the-art buildings and facilities, and their outstanding ICT facilities sees them as one of the leaders in this field in the independent education sector.

To apply for this role please don't hesitate to send your cv to

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Posted on : last year, #276, 4 views

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