Onboarding Manager - SaaS / Retail - 6 Month Contract - London

Onboarding Manager - SaaS / Retail - 6 Month Contract

Onboarding Manager - SaaS / Retail - (6 Month Contract)

Overview:

An excellent opportunity has arisen with a global organisation who provide a range of SaaS based digital and data driven services within the retail sector. We are looking for an on-boarding manager to assist clients onto the platform. This is a high profile role within the retail sector engaging at a senior level with the industry's biggest brands.

Role and Responsibilities:

??To deliver the human element of the assisted service' onboarding process for new clients through the first half of 2022.

??To run the day-to-day assisted service and self-service operation including building processes and metrics for managing each client through stage-gates with management reporting

??Manage the assisted and self-service as an integral element of the professional services portfolio for On-Boarding new clients

??To continuously improve the processes and solicit feedback from clients to enhance the service offering and drive efficiency

Essential Requirements:

??A service professional with hands-on experience of managing the On-Boarding of customers onto SaaS platforms within the retail sector

??Technically capable but with the ability to communicate clearly with a non-technical user community

??A strong operational background with clear examples of successful delivery and management of On-Boarding and customer facing roles

??Desirable experience in project management and/or Operational IT qualifications such as ITIL practitioner

??Desirable experience to be 10+ years with multiple successful examples of delivery in this field within the retail sector

??Structured and disciplined in methodology to manage competing priorities and deliverables while delivering OTOB

??Self-sufficient and an effective communicator to report progress on a regular cadence to senior stakeholders

??Highly motivated to assimilate multiple information sources and deliver solutions to problems

Contract Details:

Rate: Circa GBP300 PD - Inside IR35

Duration: 6 Months

Location: London, City - 3 days from office, 2 days from home

Posted on : last year, #271, 4 views

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