Customer Care Administrator Required in London - London

Customer Care Administrator Required in London

The Customer Care Administrator is responsible for managing the Order-to-Cash (OTC) process for the UK & Ireland Applied HVAC business. Acting as the primary post-sale point of contact, the role ensures accurate order processing, effective coordination with Carrier factories and third-party suppliers, proactive customer communication, and support throughout the delivery lifecycle.

The role connects customers directly to Carrier, supports both standard and complex orders, coordinates commissioning activities, and plays a key role in customer satisfaction.

What will you be doing?

Manage the end-to-end Order-to-Cash process from order receipt through to delivery and invoicing.
Accurately enter, maintain, and update customer orders within the system.
Raise and manage purchase orders with Carrier factories and approved third-party suppliers
Support complex orders defined as any order beyond the shipment of a single unit with standard accessories.
Act as the main point of contact for customers post-sale, providing clear and proactive communication.
Manage customer queries relating to orders, delivery, documentation, and invoicing.
Support the coordination and resolution of service, delivery, and operational issues raised by customers.
Act as the initial point of contact for post-sale enquiries relating to warranty, quality, technical issues, or breakdowns.

To Be Successful In This Role You Will Have/be

Experience in a customer care, order processing, or operations role within a technical, manufacturing, or project-based environment.
Ideally have familiarity with ERP systems (SAP S/4HANA or similar preferred).
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Strong customer-focus with a proactive and solutions-oriented mindset.
Strong collaboration and team integration
Strong IT skills including MS Office

What can we offer you?

Competitive base salary
Up to £5,000 bonus (paid quarterly)
25 Days Holiday + bank holidays
Holiday purchase scheme
Company pension scheme
Career progression – we love to build and nurture talent from within, therefore we’ll work with you to achieve your long-term career aspirations

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