Customer Service Associate Required in London - London Featured

Customer Service Associate Required in London

Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.

Key Role Responsibilities

Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
Supports the creation of a positive, memorable experience for residents
Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
Supports events and activities within the Community
Establishes and maintains relationships with clients.
Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
Assist with ad-hoc administrative duties such as - organising/auditing parcel rooms, assisting with events and meetings, assisting residents with any ad-hoc requests by them
Undertakes marketing activities such as attending open days and leafleting to promote the property.
Carries out sales and leasing activities including: viewings, move ins, following up on enquiries.
Assists with Community preparations, including move-in and move-out processes.
Completes Health and Safety compliance activities in line with the Company’s policies and procedures.
Participates where required in an on call roster to provide out of hours emergency support for the Community.
Chase outstanding rent arrears following rent collection procedures in meeting property targets.
Promote tenancy extensions and other revenue streams such as vending
Raise purchase orders in accordance with procedures
Ensure tenant refunds are completed in a timely manner and in line with Greystar’s policy.
Look to maximise efficiency of utilities.
Assist with any other reasonable request by the management team

About You

Good level of general education
Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems)
A knowledge and understanding of UK Health and Safety requirements and legislation

Experience & Skills

Essential

Excellent customer service skills and significant experience in a customer facing service delivery role.
Good team player with strong relationship building and influencing skills
Ability to act autonomously, taking decisions and/or action when required.
Fluent English verbal and written communication skills
Excellent organisation skills with the ability to multi task and prioritise
Numerical skills necessary to complete the above activities
Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience
Flexible approach to work and adaptable to thrive in a changing environment.
Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others

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