Customer Support Specialist Required in london - London

Customer Support Specialist Required in london

The Role:

We’re looking for someone to join our Global Customer Support team, with the main focus on processing escalated queries via email. This is a junior-mid role, ideal for someone who’s at the beginning of their career, with a few years of Customer Service experience in Finance, Financial Services or a related field. If this is something that interests you and you would like to continue growing your career at a fast-paced fintech company, please apply.

What you will be doing:

Working directly with ClearScore users and responding to escalated emails, calls and social media messages, with guidance from more experienced team members.
Being the voice of the user, creating an internal feedback loop between the product teams and the customer.
Understanding who our ClearScore and DriveScore users are and seeking to exceed their needs.

Skills We'd Love You To Have

Strong writing skills - Customer Support Specialists are primarily providing customer service in writing, so this is essential for being successful in this role
Excellent command of English language
Some customer support experience in a Fintech, Financial Services or similar environment is a strong advantage
Customer obsessed
Passionate about helping people and resolving queries
Keen attention to detail and analytical skills
Time management and personal organisation skills with the ability to multitask
Experience in working towards service targets
Willingness to learn and experiment
Experience using CRM tools like Zendesk is a plus

APPLY NOW
https://www.linkedin.com/jobs/view/4364304001/?e

Posted on : 3 weeks ago, #6072, 3 views

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